Terms of service

Last updated October 31, 2026

These terms apply when you use compassgrade.com or pay CompassGrade for anything. Our address is CompassGrade, Raamplein 1, 1016 XK Amsterdam, the Netherlands.

The report card and fix plan

The report card and fix plan are based on public data collected when you request them. Rankings on Google change constantly, so the report shows a snapshot, not a promise. It is information to help you decide what to improve, not legal or financial advice.

Voluntary payment

Paying for your report card and fix plan is voluntary. Nothing is locked, and a payment doesn’t unlock anything or buy extra service. You choose the amount. Changed your mind within 14 days? Ask and we refund it.

Plans

Watch ($9.99 a month), Care ($29.99 a month) and Growth ($99.99 a month) are monthly subscriptions, priced in US dollars. Each renews every month until you cancel, which you can do anytime from your account, through the link in any plan email; it then stops at the end of the paid month. We can’t guarantee specific rankings, because Google decides them.

Care is pay if it works: it starts with a 30-day trial. We take your card when you start and charge nothing during the trial. A few days before it ends, we search your map again from the same spots as your starting map. If your average place across those spots is at least half a place better, the plan carries on and the first month is charged when the trial ends. If it isn’t, or we can’t measure it, we cancel the plan before then and you pay nothing. You can cancel during the trial from your account, and nothing is charged.

Growth is charged from your first month, with no trial. A business that subscribes at the founding price of $99.99 a month keeps it for as long as it stays subscribed. Growth comes with a 60-day full refund: ask within 60 days of your first payment, from your account or the link in any plan email, and every payment on the subscription is refunded. Joining Growth’s list, while it has one, charges nothing.

Care writes review replies, Google posts and profile fixes for you to paste into your Google Business Profile: we write it, you tap post. That is how Care works. We never ask for your Google login or manager access, and we never post on your behalf.

Growth’s booking page, its town pages and its assistant run on compassgrade.com from the facts you check and publish; nothing shows until you do, and you can change or pause them anytime. The assistant is automated: it says so, it quotes only the price ranges you give it, and it never promises a time. Requests go to you by email, and you confirm every job with your customer yourself. You add the page’s link to your Google listing yourself; we don’t touch your listing.

A subscription to the earlier Weekly plan keeps its price and its 60-day guarantee: 60 days, full refund if you ask, no questions. The 60 days run from your first payment. You ask with one tap, from your account page or from the link in any Weekly plan email; every payment on the subscription is refunded and the subscription ends the same day. On day 60 we still measure your average position across the 49 points of your map against where you started and email you the result, as information; the window never closes less than 7 days after that email.

Fair use

Don’t use CompassGrade to request reports in bulk by script, to harass businesses, or to break the law. We may limit or close accounts that do.

Liability

We work hard to get every finding right, and every report is checked twice before it’s sent. To the extent the law allows, our total liability is limited to what you paid us in the 12 months before a claim.

Changes and law

We may update these terms and will note the date above. Dutch law applies, unless the law where you are gives you rights that can’t be waived.

Contact

CompassGrade, Raamplein 1, 1016 XK Amsterdam, the Netherlands. Email support@compassgrade.com.